Shipping policy

Shipping Policy

1. Shipping Destinations

We currently ship to Belgium, the European Union, and selected international destinations.

If your country is not available at checkout, please contact us before placing your order.

2. Processing Time

All orders are carefully prepared and shipped within 2 to 5 business days, unless otherwise stated.

As our products are handcrafted, processing times may occasionally vary.

You will be notified once your order has been shipped.

3. Delivery Times

Estimated delivery times after shipment:

Belgium: 1–3 business days
European Union: 3–7 business days
International: 5–14 business days

These delivery times are estimates only and may vary depending on carriers, customs procedures, or external factors beyond our control.

4. Shipping Carrier

We work with reliable postal and courier services such as Bpost and/or international carriers depending on the destination.

5. Shipping Costs

Shipping costs are calculated at checkout and depend on the destination and order weight.

Any applicable shipping fees will be clearly displayed before order confirmation.

6. Tracking Information

All orders are shipped with tracking when available.
Tracking details will be provided by email once the order has been dispatched.

7. Customs and Import Duties

For orders shipped outside the European Union, customs duties, import taxes, or additional fees may apply.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

8. Delivery Issues

We are not responsible for delays caused by carriers, customs clearance, or circumstances beyond our control.

If a parcel is returned to us due to incorrect address information or failure to collect the package, additional shipping fees may apply for reshipment.

9. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible at:

rachel@lecoffeeride.cc

We will assist you in resolving the issue with the carrier.

10. Contact

For any questions regarding shipping and delivery, please contact: